Help Center
How can we help?
Search our guides, or browse the topics below. Still stuck? Our team replies within one business day.
Booking
How do customers book a service?▾
Browse workshops in the marketplace, pick a service, and book an open slot. The workshop confirms or declines from their app.
Can I cancel or reschedule?▾
Yes — cancel or reschedule up to 24 hours before your slot at no charge from My bookings.
How do I choose the right workshop?▾
Filter by rating, distance, price, and service, and read verified reviews before you book.
Payments
How do payments work?▾
Workshops issue invoices through ServicesHub; you pay by card in-app or cash at the workshop.
Which payment methods are supported?▾
Credit/debit cards in-app, or cash on collection where the workshop allows it.
When do workshops get paid?▾
Workshops and drivers receive weekly payouts to their registered bank account.
Tow
How fast does a tow truck arrive?▾
Requests are routed to the closest online driver; typical ETA is 10–25 minutes in supported cities.
How is the tow price calculated?▾
A base fee plus distance; you see the estimate before you confirm.
Which areas are covered?▾
Major cities at launch, expanding continuously — availability shows live when you request.
Workshops
How do I list my workshop?▾
Create a free workshop account, add services and hours, and you'll appear in marketplace search.
How do I manage my team?▾
Invite mechanics and managers with role-based access from the Team page.
What does the Pro plan include?▾
Unlimited appointments, inventory, service sessions, invoices, and priority support.
Account
How do I reset my password?▾
Use “Forgot password” on the sign-in screen; we email a secure reset link.
How do I delete my account?▾
Request deletion from Profile → Settings; we remove your data per our privacy policy.
Is my data secure?▾
Data is encrypted in transit and at rest; we never sell your personal information.
Languages & regions
Which languages are supported?▾
English and Arabic at launch, with full right-to-left support on Arabic.
Is Arabic and RTL supported?▾
Yes — the whole app mirrors correctly in right-to-left layouts.
Which countries are live?▾
We're rolling out city by city; the marketplace shows what's available near you.
Still need help?
Send us a message and a real person will get back to you within one business day.