Help Center

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Search our guides, or browse the topics below. Still stuck? Our team replies within one business day.

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Booking

How do customers book a service?

Browse workshops in the marketplace, pick a service, and book an open slot. The workshop confirms or declines from their app.

Can I cancel or reschedule?

Yes — cancel or reschedule up to 24 hours before your slot at no charge from My bookings.

How do I choose the right workshop?

Filter by rating, distance, price, and service, and read verified reviews before you book.

Payments

How do payments work?

Workshops issue invoices through ServicesHub; you pay by card in-app or cash at the workshop.

Which payment methods are supported?

Credit/debit cards in-app, or cash on collection where the workshop allows it.

When do workshops get paid?

Workshops and drivers receive weekly payouts to their registered bank account.

Tow

How fast does a tow truck arrive?

Requests are routed to the closest online driver; typical ETA is 10–25 minutes in supported cities.

How is the tow price calculated?

A base fee plus distance; you see the estimate before you confirm.

Which areas are covered?

Major cities at launch, expanding continuously — availability shows live when you request.

Workshops

How do I list my workshop?

Create a free workshop account, add services and hours, and you'll appear in marketplace search.

How do I manage my team?

Invite mechanics and managers with role-based access from the Team page.

What does the Pro plan include?

Unlimited appointments, inventory, service sessions, invoices, and priority support.

Account

How do I reset my password?

Use “Forgot password” on the sign-in screen; we email a secure reset link.

How do I delete my account?

Request deletion from Profile → Settings; we remove your data per our privacy policy.

Is my data secure?

Data is encrypted in transit and at rest; we never sell your personal information.

Languages & regions

Which languages are supported?

English and Arabic at launch, with full right-to-left support on Arabic.

Is Arabic and RTL supported?

Yes — the whole app mirrors correctly in right-to-left layouts.

Which countries are live?

We're rolling out city by city; the marketplace shows what's available near you.

Still need help?

Send us a message and a real person will get back to you within one business day.

Help Center — ServicesHub